Complaints

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Complaints Procedure

The Complaints Procedure is part of the SDF Procurement Manual (Chapter 8).

When a candidate, tenderer or applicant believes to have been adversely affected by an error or irregularity allegedly committed as part of a selection procedure or procurement, or that the procedure was violated by any misadministration, they may file a complaint to the SDF Secretariat clearly stating the complaint.

The basis of the complaint shall be how the person was adversely affected and not to merely obtain a second evaluation or express disagreement with the final award decision.

The channel for reporting of complaints shall be a written submission to the SDF Fund Manager through This email address is being protected from spambots. You need JavaScript enabled to view it.. The SDF Fund Manager shall investigate the complaint and respond within 15 working days. If the candidate, tenderer or applicant is not satisfied with the answer received, they may refer the issue to the attention of Joint Steering Committee for further consideration.

Transparency being one of the key pillars of procurement at SDF, each complaint shall receive due attention and prompt resolution. In the procurement section of the quarterly report to JSC, SDF Secretariat shall include a report of complaints raised, how they were resolved or measures taken, time taken to resolve complaints and any pending complaints or issues.

 

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